Over these 13 years of operating in the market, we have specialised in redistributing unsold items from the fashion industry and we have grown significantly. Now it is time to grow even more: we are expanding our range of services to include e-commerce returns management.
This new business runs alongside M&A Export’s core business and encompasses a very wide variety of products: electronic devices, small household appliances, furnishing accessories, home textiles, kitchen accessories, sports and travel items, beauty products and much more.
A circular-based business
Managing returns is a growing challenge for e-commerce. According to recent data, the average e-commerce return rate is around 14%, but for major players it can reach 50%, with a significant environmental impact.
In an attempt to stem this trend, many companies have changed their return policies, for example by no longer offering free returns or by reducing the validity period.
At M&A Export we have decided to come up with a sustainable solution. Rather than turning returns into waste or expensive logistical issues, we reintroduce them into the market through alternative channels, thereby reducing both waste and environmental impact and offering a further extension of the value chain.
Reverse logistics and international experience
Thanks to a well-established global network and a multilingual team, M&A Export ensures the complete and efficient management of reverse logistics. The process includes collecting e-commerce returns, sorting them and redistributing the products.
The ability to operate in secondary markets worldwide allows us to optimise each stock and maximise the economic return for manufacturers.
A new step towards sustainability
Our new business fits perfectly into the European policy framework on sustainability. According to a recently published report by the European Environment Agency, in 2022, the EU member states produced approximately 6.94 million tonnes of textile waste. E-commerce returns contribute decisively to this issue.
With our experience in managing unsold goods, and now also returns, we confirm our key role in circular economy, through practical solutions to reduce the environmental impact of the retail sector. We strengthen our commitment to a more sustainable and intelligent market, transforming logistical challenges into valuable opportunities for both manufacturers and consumers.
Choose a reliable and organized partner for your business. Contact us now.
